Back Office Officer

Description

Due to the department growth, we are looking for an energetic, open-minded and highly organised Back Office Officer to join our team. The position is ideal for those who thrive performing tasks that require careful attention to details and independent thinking. The position is remote with the schedule 2/2. Working hours are 23:00 - 8:00 GMT

Tasks in the role:

• process Know Your Customer (KYC) onboarding documentation, ensuring compliance with internal and external policies and procedures;
• perform database screening and resolve/investigate possible matches;
• conduct ongoing monitoring of Know Your Customer documentation, ensuring clients’ data is up to date;
• assist and collaborate with other departments regarding review, monitoring of accounts and other applicable verification tasks;
• process tickets from the Support department related to clients’ verification and onboarding documentation;
• maintain a high level of attention to detail, accuracy, and security of the processed documentation;
• maintain awareness about all updates related to internal procedures;
• request and process additional data for clients' verification in the irregular cases;
• perform translation of documents (if needed);
• assist with any other tasks assigned by a supervisor or head of the department.

Requirements

• fluency in English (minimum B2 level);
• knowledge of Arabic (A2+) or other languages will be considered as an advantage;
• experience in CDD/KYC;
• excellent written and verbal communication skills;
• ability to work with MS Word, Google workspace, Slack and generally computer-literate;
• strong team spirit, organizational and time management skills;
• excellent problem-solving skills and ability to work independently;
• detail-oriented and focused.

We offer

• remote work model;
• competitive remuneration;
• training and development;
• health insurance
• corporate life: master classes, lectures and incredible parties (now online);
• friendly, enjoyable and positive environment.

Job Types: Full-time, Contract

Pay: From R$8,000.00 per month

Work Location: Remote